FatPipe WARP Site Fail over Enables an Electric Company to Improve Online Customer Support

• 11/03/22
• GRAPES

OVERVIEW

An electric company that serves more than 170,000 customers in five north metro Atlanta counties is on the cutting edge of technology, implementing innovative and cost-saving initiatives that boost productivity and provide better customer service. Among those initiatives were an upgrade to WAN services and the implementation of a disaster recovery plan.

The company's LAN/WAN Director first addressed WAN failure issues by implementing FatPipe WARP at its main site, bonding two connections to achieve redundancy. Furthermore, to achieve a total site failure solution, all of its mission-critical servers are mirrored at a disaster recovery site, including a site-failover WARP. Each office has a WARP, which connects lines from different ISPs via a fibre loop. They successfully implemented data-line failover at both offices by establishing a single WARP at each location. They also implemented site failover between the disaster recovery and main office locations, resulting in a total site failover solution.

APPROACH

As WARP supports many mission-critical web applications, such as web access for online customer service, work management applications, and so on, the Director established a WARP site failover, with a second box residing at the remote disaster recovery site. FatPipe is the only company that can perform multiple lines to multiple line site to site failover to achieve the highest level of WAN redundancy. Aside from WAN fault tolerance, other advantages include increased speed from aggregating lines from different providers, load balancing, and policy routing.

“The flexibility of the product and the fact that we’re not locked into one ISP and do not require ISP participation in the setup, makes it an easy implementation,” said the Director.

To achieve the highest level of WAN redundancy and speed, the company used FatPipe WARP to bond its unreliable data line with a more stable line and later replaced the unreliable ISP with an additional larger ISP carrier.

RESULT

FatPipe WARP provides the WAN fault tolerance and speed required by the company to launch new WAN application-based customer service programmes. It also established a WARP site failover unit at its Disaster Recovery site for added security and business continuity.